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F.A.Q


Frequently Asked Questions (FAQs)

Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about the products we feature, please send us an Online Inquiry or call our Customer Representatives at 866-324-7916 or 718-874-2640 FAX 718-874-2076.

Security and Safety Questions

Is it safe to buy a diamond over the Internet?

Is it safe to mail a diamond?

Company Questions

Who is Jewelryonlineshopping.com?

Why should I buy a diamond or jewelry from Jewelryonlineshopping.com?

How do I know I'm getting the best price?

Shipping, Ordering and Return Questions

What are my payment options?

Does Jewelryonlineshopping.com charge sales tax?

Can Jewelryonlineshopping.com ship orders outside the United States?

What are my shipping options?

What is your refund policy?

How do I return an item I purchase?

How long does it take to get my order?

What if I don't get my order in the standard time frame?

Can I send someone gifts from Jewelryonlineshopping.com?

Can I purchase gift certificates from Jewelryonlineshopping.com?

How do I check the status of my order?

How do I track my order after it's been shipped?

Diamond/Jewelry Questions

What's a karat? What's the difference between karat and carat?

What are the 4Cs?

Why is 18K gold more valuable than 14K?

What do the markings on the back of my jewelry mean?

Why do similar pieces of jewelry have such different prices?

Does JewelryShopping.com sell 'enhanced' or 'treated' diamonds?

What's the best way to care for and clean a diamond?

What's the best way to care for and clean gold jewelry?

Privacy Questions

What information does Jewelryonlineshopping.com gather about me?

How does Jewelryonlineshopping.com use the information it gathers about me?

Does Jewelryonlineshopping.com share the information it gathers with others?

Is it safe to buy a diamond over the Internet?

Yes. Jewelry online shopping uses state-of-the-art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of your information, so ordering a Diamond /Jewelry from Jewelry Online Shopping is the fun, worry-free experience shopping online should be.

(To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that your information is protected. Also, all browsers display an (s) after the 'http' in the Web site address to indicate that you're in a secure environment.)

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Is it safe to mail a diamond?

Since we ship our diamonds by carriers like FedEx and UPS, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured. Click here for complete shipping information.

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Company Questions:

Who is Jewelryonlineshopping.com?

Jewelry Online Shopping is an Internet jewelry store, part of a group of jewelry stores that can offer safe and simple online jewelry purchase with cost savings that are passed on to the customer. Our Headquarters are in the Fort Myers area of Florida.

Why should I buy a diamond from Jewelryonlineshopping.com?

Our diamonds are certified and provide the best value for money.

Jewelry online shopping also offers:

· Easy refunds and returns

· Personalized, professional sales assistance

· Safe Shopping Guarantee

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How do I know I'm getting the best price

We buy directly from the manufacturer, we have no costly shop front to maintain, and so we can pass these cost savings to you, the consumer.

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Shipping, Ordering and Return Questions:

What are my payment options?

You may pay for your order with a Visa, MasterCard, Discover or e-Check, or Pay pal as well as by personal check, money order, cashier's check, certified bank check, or wire transfer. Orders may be made via our web site, by phone at 1-866-324-7916 or Fax your order to 718-874-2076.

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Does Jewelryonlineshopping.com charge sales tax?

NO SALES TAX APPLY.

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Can Jewelryonlineshopping.com ship orders outside the United States?

Yes. We can usually accept credit card payment for an international order if the card was issued by a U.S. bank and we can verify cardholder information. We recommend that international orders be paid by wire transfer or Pay Pal Click here for wire transfer instructions.

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What are my shipping options?

Jewelryonlineshopping.com is proud to offer complementary ground shipping on all orders over $150. Shipments in the continental USA. Not Alaska, And Hawaii may only be shipped by calculation thru U.P.S Software using a special software build in our shopping cart. International orders are calculated thru U.P.S Software thru our shopping cart.and custom Fee’s are the customers responsibility. Canada is ship calculated thru U.P.S Software using a special software build in our shopping cart plus custom Fee’s are the customers responsibility. all orders are shipped using UPS and are sent fully insured. Delivery time is usually 4 business days from the time your package leaves our warehouse (depending on item availability). We're sorry, but shipments cannot be made to P.O. Boxes.

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What is your refund policy?

Jewelryonlineshopping.com offers a 30-day Money Back Guarantee on all jewelry and watches. Body jewelry, custom ring sizing and number charms are non refundable. .Diamond products are refundable within 8 days of purchase. Does not include shipping charges or re-stocking fees, if applicable.

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How do I return an item I purchased?

Simply call our Customer Service Department at 866-324-7916 or 718-874-2640 FAX 718-874-2076 or send us an Online Inquiry for a Return for Inspection number (RFI#). Our trained Customer Service Representatives will guide you through the process. After hours, a message will be sent for you to be contacted with the relevant information.

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How long does it take to get my order?

Jewelry Shopping makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.

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What if I don't get my order in the standard time frame?

If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department by calling 866-324-7916 or 718-874-2640 FAX 718-874-2076 send us an Online Inquiry and our representatives will be happy to help.

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Can I send someone gifts from Jewelryonlineshopping.com?

Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.

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Can I purchase gift certificates from Jewelryonlineshopping.com?

Yes. Jewelryonlineshopping.com offers gift certificates that are redeemable at all our sites: www.Jewelryonlineshopping.com , and  they are available in $25, $50 and $100, $250, $500 and $1,000 denominations. Payment can be made by credit card, e-check, Pay Pal, personal check, wire transfer or money order.

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How do I check the status of my order?

To check the status of your order, simply go to our order tracking search box call us at 866-324-7916 or 718-874-2640 FAX 718-874-2076 or send us an Online Inquiry and our Customer Service Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation email.

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How do I track my order after it's been shipped?

The only way to track your order is after it has been shipped you will receive an e-mail with your Tracking number simply click on the link and it will tell you the status off your delivery or to call us. Please call 866-324-7916 or 718-874-2640 FAX 718-874-2076 or send us an Online Inquiry for assistance.

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Diamond/Jewelry Questions:

What's a karat? What's the difference between karat and carat?

Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. Visit our Learning Center for a complete discussion of Jewelry Terms.

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What are the 4Cs?

Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the geometric relationship of the facets of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size). Visit our Learning Center for a complete discussion of diamonds.

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Why is 18K gold more valuable than 14K?

18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on. Visit our Learning Center for a complete discussion of Jewelry Terms.

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What do the markings on the back of my jewelry mean?

If your jewelry has a number and a 'K', this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Visit our Learning Center for a complete discussion of Jewelry Terms.

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Why do similar pieces of jewelry have such different prices?

There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece.

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Does JewelryShopping.com sell 'enhanced' or 'treated' diamonds?

Jewelry online shopping does not sell any diamonds that are known to have undergone enhancements, such as clarity or color enhancing, fracture filling or laser drilling.

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What's the best way to care for and clean a diamond?

Here are some general guidelines for caring for and cleaning your diamonds:

Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach.

The best way to clean your diamonds is in a bowl of warm, sudsy water with a drop of any mild liquid detergent. Brush the pieces with a soft brush, and then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well. Click here for complete care and cleaning information.

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What's the best way to care for and clean gold jewelry?

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a drop of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth. Click here for complete gold jewelry care and cleaning information.

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Privacy Questions:

What information does Jewelryonlineshopping.com gather about me?

When you make a purchase on our site, you provide the following information to JewelryShopping.com

· Name

· E-mail address

· Billing and shipping address

· Telephone number

· Type of credit card you are using

· Credit card number and expiration date, or other form of payment

You choose whether or not you would like to receive electronic mailings from Jewelryonlineshopping.com You also have the option to store important dates, such as birthdays and anniversaries, about which Jewelryonlineshopping.comwill remind you. Click here for our complete privacy policy.

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How does Jewelryonlineshopping.com use information it gathers about me?

There are a few ways in which we use the information you provide us:

Cookies

Put simply, a cookie is a small piece of information that web sites use to remember information about users. Jewelryonlineshopping.com uses two types of cookies to recognize our members and remember shopping list items. JewelryShopping.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

Jewelryonlineshopping.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password. You can disable your cookies at any time through your browser options.

Usage Tracking

Jewelryonlineshopping.com database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Aggregate Information

Jewelryonlineshopping.com uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Jewelryonlineshopping.com uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Jewelryonlineshopping.com to plan advertising or promotions. We do not share any individual information.

Surveys

Once in a while, Jewelryonlinehopping.com or a company selected by Jewelryonlineshopping.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

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Does JewelryShopping.com share the information it gathers with others?

JewelryShopping.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, JewelryShopping.com gives your name, shipping address, phone number, and order information to our shipping carrier. JewelryShopping.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. JewelryShopping.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

If you have a question that isn't answered here, please call us at 866-324-7916 or 718-874-2640 FAX 718-874-2076 or send us an Online Inquiry and we'll be happy to answer it for you. Thanks for visiting Jewelryonlineshopping.

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International Shipping Now Available!

INTERNATIONAL ORDERS

JewelryShopping.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout atsupport@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?


International shipping is currently available WORLDWIDE from JewelryShopping.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.